2015 was the busiest year ever for the LGBT Helpline, the national support service for lesbian, gay, bisexual and transgender people. Almost 77,000 people accessed information and support through the organization’s telephone helpline and online services last year.
These findings are included in the 2015 annual report of the LGBT Helpline, in total; the LGBT Helpline received 3,609 calls last year, a 13% increase on 2014. The organisation had 73,000 visitors to its website, www.lgbt.ie, and supported 162 people through its online instant messaging service. A further 37 people participated in peer support groups.
The LGBT Helpline categorises the calls it receives under two categories: support and information. Five main issues arose during support calls last year:
- Sexuality / coming out (37% of all support calls)
- Family and relationship problems (36% of support calls)
- Health concerns (6% of support calls)
- Violence, including homophobic and transphobic bullying and abuse (4% of support calls)
During information calls, the most frequently sought information was in relation to LGBT-friendly counsellors and psychotherapists. Other common requests included information on parent support groups, LGBT youth groups, sexual health services and support groups for married people in heterosexual relationships who were questioning their sexual identity.